Return Policy

Our return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.  We inspect each product prior to shipment to ensure there are no manufacturing quality issues.  We only replace or refund items if they are defective or damaged.  A Product that has been worn or contains any signs of wear including odor or styling product, Damaged Packaging or Product, Discontinued, Closeout, Last Call items and sale items are not eligible for return.

To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Signs of use, wear, including the application of styling products on wigs will make items ineligible for refund.

NOTE: We provide a wig cap in each shipment for use when trying the wig on for hygienic purposes. This helps to maintain the product’s eligibility for return. Use it with our compliments.

You needn’t return it to us in the event you return any wigs.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Non-returnable or exchangeable items include:

  • Gift cards
  • False eye lashes
  • Temporary hair color
  • Sale items
  • Ineligible products received by Woman In Disguise will be returned to you at your cost

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is rejected the item will be returned.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your refund is rejected, you will be responsible for the the cost of return shipping.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@womanindisguise.com

Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If your exchange is rejected the item will be returned at your cost.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your exchange is rejected, you will be responsible for the cost of return shipping to receive your item back.

If you are approved, then your exchange will be processed, and we will ship the exchanged unit back to you.

Shipping
To return your product, you should mail your product to: 7010 E Acoma Dr Scottsdale Arizona US 85254

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

© 2017 WOMANINDISGUISE.COM . ALL RIGHTS RESERVED


Powered by WebNamaste